HVAC Dispatch Lead: Schedule Mastery & Tech Coordination

PV Heating, Cooling, & Plumbing; Atlanta (GA); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Health, Dental & Vision Insurance

401(k)

Paid Time Off & Paid Holidays

Paid Training

Career Growth Opportunities

Descrizione del lavoro

PV Heating, Cooling, & Plumbing is seeking an experienced Lead HVAC Dispatcher to oversee daily dispatch operations and keep the service department running efficiently. You will own the dispatch board, coordinate technicians, optimize schedules, and communicate updates to customers and field staff.

The role requires hands-on HVAC/home-services dispatching experience, real-time decision making, and the ability to coach a dispatch team in a fast-paced environment.

Competenze

• 2+ years of dispatching experience in HVAC, plumbing, electrical, or residential home services
• Strong understanding of HVAC service dispatching and technician scheduling
• Experience managing a high-volume service board with multiple technicians
• Experience scheduling and prioritizing service calls, emergency calls, maintenance, callbacks, and follow-up
• Previous lead, senior dispatcher, or team-lead experience preferred
• ServiceTitan experience strongly preferred
• Strong understanding of technician availability, skill sets, job duration, geographic coverage, and route optimization
• Ability to make quick decisions and adjust schedules throughout the day
• Strong communication and customer service skills
• Highly organized with excellent attention to detail
• Ability to remain calm and solution-oriented in a fast-paced environment
• Comfortable coaching, supporting, and holding dispatch team members accountable

Mansioni

• Own the HVAC Dispatch Board and keep technicians productive
• Dispatch and coordinate technicians to balance calls and minimize downtime
• Maintain clear customer communication with updates on arrivals and changes
• Manage ServiceTitan customer and job data accurately
• Lead and support the dispatch team, providing guidance as needed
• Drive technician productivity and department performance, optimizing schedules
• Handle escalations and urgent scheduling challenges promptly

Conoscenze

HVAC dispatching

Technician scheduling

Emergency call handling

Customer communication

Team leadership

ServiceTitan experience

Strumenti

ServiceTitan

Descrizione del lavoro

PV Heating, Cooling, & Plumbing is seeking an experienced Lead HVAC Dispatcher to oversee daily dispatch operations and keep the service department running efficiently. You will own the dispatch board, coordinate technicians, optimize schedules, and communicate updates to customers and field staff.

The role requires hands-on HVAC/home-services dispatching experience, real-time decision making, and the ability to coach a dispatch team in a fast-paced environment.