HVAC Dispatch Coordinator - Fast-Paced Scheduling Pro

Aksarben Heating, Air Conditioning, Plumbing; San Antonio (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Insurance after 31 days

Medical plan

Dental plan

Vision plan

401(k) match

Life insurance

Team culture

Job summary

Will Fix It Plumbing, Heating, Cooling, Electrical, part of American Residential Services (ARS), seeks a highly organized Dispatcher to coordinate scheduling for residential HVAC service technicians. This fast-paced, in-office role supports dispatch, routing, and customer scheduling across the day.

We offer weekly pay, paid training, benefits after 31 days, and a strong team culture within a national service network. Must report to the office daily; weekend rotation may be required.

Qualifications

• Prior experience in dispatch, scheduling, or call center environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support technician routing and service scheduling.
• Must report daily to the office (no remote work available).
• Flexibility to work assigned shifts and weekend rotations as needed.
• Must pass background check and drug screening.

Responsibilities

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on HVAC service appointments.
• Support field teams throughout the day by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day.

Skills

Dispatch

Scheduling

Call center experience

Microsoft Office

Multi-line phone systems

Local geography knowledge

Office-based work

Tools

Microsoft Office

Multi-line phone systems

HVAC service platform

Job description

Will Fix It Plumbing, Heating, Cooling, Electrical, part of American Residential Services (ARS), seeks a highly organized Dispatcher to coordinate scheduling for residential HVAC service technicians. This fast-paced, in-office role supports dispatch, routing, and customer scheduling across the day.

We offer weekly pay, paid training, benefits after 31 days, and a strong team culture within a national service network. Must report to the office daily; weekend rotation may be required.