HVAC Dispatch Specialist | Fast-Paced Ops & Growth

Nextech Commercial HVAC & Refrigeration; Phoenix (AZ); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Paid training

Education reimbursement

Health plans (free employee option)

Dental and vision coverage

Life insurance

401(k) with company match

Supplemental coverage

Paid holidays

Paid time off

Discounts

Job summary

Nextech is seeking a Dispatcher to connect field teams with customers and keep service flowing. You will manage schedules, track requests, and support operations across a growing HVAC/R service network. This role emphasizes accuracy, urgency, and professional communication to ensure seamless service delivery.

Join a team known for quality, integrity, and value, with comprehensive benefits and growth opportunities in a fast-paced, office-based environment.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.
• Communicate effectively in spoken and written English as required to perform the position’s essential duties and responsibilities.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers — always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.
• Communicates job-related information clearly and accurately with customers, colleagues, and other individuals necessary to perform assigned duties.
• Understands and follows applicable work instructions and safety procedures. Completes documentation as required.

Skills

Dispatch experience

Excel

Organizational skills

Time management

Communication skills

Team attitude

Thrives under pressure

Attention to detail

English proficiency

Job description

Nextech is seeking a Dispatcher to connect field teams with customers and keep service flowing. You will manage schedules, track requests, and support operations across a growing HVAC/R service network. This role emphasizes accuracy, urgency, and professional communication to ensure seamless service delivery.

Join a team known for quality, integrity, and value, with comprehensive benefits and growth opportunities in a fast-paced, office-based environment.