HVAC Dispatch Pro: Schedule & Coordinate Service

Nextech; Fort Mill (SC); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health plans

Free employee health option

Life insurance

401(k) with company match

Paid holidays

Job summary

Nextech is expanding its dispatch team in Fort Mill, SC. The dispatcher will link field technicians with customers, coordinating schedules and service requests to keep work flowing smoothly and professionally.

Ideal candidates excel at multi-tasking, communication, and maintaining accurate updates in our systems. This office-based role offers growth, comprehensive benefits, and a collaborative work culture within a leading HVAC/R provider.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work.

Skills

Dispatch experience

Excel

Organizational skills

Time management

Communication skills

Team collaboration

Attention to detail

Deadline-driven

Job description

Nextech is expanding its dispatch team in Fort Mill, SC. The dispatcher will link field technicians with customers, coordinating schedules and service requests to keep work flowing smoothly and professionally.

Ideal candidates excel at multi-tasking, communication, and maintaining accurate updates in our systems. This office-based role offers growth, comprehensive benefits, and a collaborative work culture within a leading HVAC/R provider.