Dispatcher

Nextech; Fort Mill (SC); Presencial; USD 30.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plans

Free employee health option

Life insurance

401(k) with company match

Paid holidays

Descripción de la vacante

Nextech is expanding its dispatch team in Fort Mill, SC. The dispatcher will link field technicians with customers, coordinating schedules and service requests to keep work flowing smoothly and professionally.

Ideal candidates excel at multi-tasking, communication, and maintaining accurate updates in our systems. This office-based role offers growth, comprehensive benefits, and a collaborative work culture within a leading HVAC/R provider.

Formación

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills — written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.

Responsabilidades

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to ensure efficiency, accuracy, and timely completion of work.

Conocimientos

Dispatch experience

Excel

Organizational skills

Time management

Communication skills

Team collaboration

Attention to detail

Deadline-driven

Descripción del empleo

Overview

Be the Heart of the Operation – Join Nextech as a Dispatcher!

Are you ready to be part of a team that keeps the wheels turning and the service flowing? At Nextech, we’re not just building a company — we’re building a movement. For more than 30 years, we’ve led the way in HVAC/R services across the country, driven by our values of Quality, Integrity, and Value. With 2,000+ team members and growing, we’re proud to be America’s largest HVAC/R service provider — and we’re just getting started.

Behind every great technician is a rock-solid support system — and that’s where you come in. As a Dispatcher, you’ll be the connection point between our field teams and customers, making sure service runs smoothly, efficiently, and with a level of professionalism that sets Nextech apart.

If you’re organized, proactive, and thrive in a fast-paced environment — this is your opportunity to shine.

What You’ll Be Doing

As a Dispatcher at Nextech, you’ll be the linchpin of field service operations. You’ll coordinate schedules, manage service requests, and ensure that our technicians and customers are aligned, informed, and fully supported every step of the way.

Your responsibilities will include:

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicating service updates, customer needs, and schedule changes to technicians and management
• Tracking service history, updates, and customer communications in the database
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work

  This is a role that requires precision, adaptability, and a strong commitment to excellence.

  What Makes Nextech Different?

  We believe when you take care of your people, they take care of everything else. Here’s what sets us apart:

  Professional Growth:Paid training, certification support, and education reimbursement

  Outstanding Benefits:

  • Multiple health plans, including a FREE employee-only option
  • Dental and vision coverage starting after just 30 days
  • FREE life insurance equal to your annual salary
  • 401(k) with 50% company match on the first 6%
  • Optional supplemental coverage for life, disability, accidents, and critical illness

  Generous Time Off:

  • Seven paid holidays plus Paid Time Off
  • Exclusive discounts on travel, auto, dining, and more

  Min Compensation

  USD $22.00/Hr.

  Max Compensation

  USD $27.00/Hr.

  What We’re Looking For

  We’re searching for a strong communicator and multi-tasking pro who thrives under pressure and never lets details slip through the cracks.

  • Previous dispatch experience (service industry preferred)
  • High-level computer skills, especially in Excel
  • Excellent organizational and time-management skills
  • Strong sense of urgency and ability to prioritize tasks effectively
  • Top-notch communication skills — written and verbal
  • Team-first attitude with a solution-focused mindset
  • Ability to thrive in a fast-paced, deadline-driven environment
  • Detail-oriented with a sharp focus on accuracy and follow-through

  Physical Requirements

  This role is office-based and requires the ability to:

  • Continuously able to work in office environment
  • Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
  • Continuously able to sit at a computer for up to 8 hours
  • Able to alternate between sitting and standing, as needed throughout the day
  • Continuously requires vision, hearing, twisting, and talking
  • Occasionally able to lift up to 15 lbs
  • Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
  • Rarely requires climbing