HVAC Dispatch Specialist: Coordinate Field Techs

Nextech-f85c994e; Houston (TX); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Multiple health plans, including aFree

Dental and vision coverage after 30d

Free life insurance equal to annual薪

401(k) with 50% company match on first

supplemental life, disability, and AD

Seven paid holidays

Paid Time Off

Exclusive discounts on travel, auto,d\

Descripción de la vacante

Nextech is seeking a Dispatcher to connect our field teams with customers and keep service operations running smoothly. You will coordinate schedules, manage requests, and support technicians and customers with urgency and professionalism.

This office-based role emphasizes real-time dispatch, data accuracy, and cross-team collaboration across Nextech’s HVAC/R service operations. Competitive benefits and growth opportunities are available.

Formación

• Previous dispatch experience in service industry
• High-level computer skills, especially Excel
• Excellent organizational and time-management skills
• Strong sense of urgency and ability to prioritize tasks

Responsabilidades

• Manage real-time dispatch boards to keep technician schedules current
• Communicate service updates to technicians and management
• Track service history and customer communications
• Coordinate daily schedules for efficiency
• Verify technician check-ins/outs and IVR compliance
• Ensure correct parts and POs for jobs
• Provide world-class internal and customer support
• Collaborate with Regional Service Managers to schedule calls
• Manage data entry, purchasing, and regional support

Conocimientos

Dispatch experience

Excel

Organizational skills

Communication skills

Time management

Team collaboration

Herramientas

Dispatch boards

Descripción del empleo

Nextech is seeking a Dispatcher to connect our field teams with customers and keep service operations running smoothly. You will coordinate schedules, manage requests, and support technicians and customers with urgency and professionalism.

This office-based role emphasizes real-time dispatch, data accuracy, and cross-team collaboration across Nextech’s HVAC/R service operations. Competitive benefits and growth opportunities are available.