HVAC Dispatch Specialist | Fast-Paced Field Support

Nextech; Houston (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health plans

Dental coverage

Vision coverage

Life insurance

401(k) with company match

Paid holidays

Paid Time Off

Disability coverage

Employee discounts

Job summary

Nextech, America’s largest HVAC/R service provider, seeks a Dispatcher in our Houston office to coordinate field operations and customer communications. You will manage schedules, verify check-ins, and ensure parts and POs are in place to keep service running smoothly.

Ideal candidates are organized, proactive, and thrive in a fast-paced environment, delivering professional support and timely updates to field teams and customers.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills - written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.

Responsibilities

• Managing real-time dispatch boards to keep technician schedules up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency and timely completion of work.
• Verifying technician check-ins/outs and ensuring IVR compliance.
• Ensuring technicians have parts and POs to complete jobs.
• Providing world-class support to internal teams and customers with urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for the assigned region.

Skills

Dispatch experience

Excel

Organization

Time management

Communication

Team mindset

Deadline-driven

Attention to detail

Tools

Office software

Job description

Nextech, America’s largest HVAC/R service provider, seeks a Dispatcher in our Houston office to coordinate field operations and customer communications. You will manage schedules, verify check-ins, and ensure parts and POs are in place to keep service running smoothly.

Ideal candidates are organized, proactive, and thrive in a fast-paced environment, delivering professional support and timely updates to field teams and customers.