HVAC Service Dispatcher: Connect Techs & Delight Customers

Brennan Heating & Air Conditioning; Lynnwood (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Brennan Heating & Air Conditioning is seeking a Dispatcher to coordinate service technicians and prioritize urgent customer calls. The role requires effective communication, time management, and strong problem-solving abilities to ensure timely service delivery.

You will dispatch technicians via ServicePro, schedule workloads, and keep customers informed of progress throughout the day. A high school diploma and dispatch experience are preferred, with proficiency in Microsoft Office Suite.

Qualifications

• High school diploma or equivalent required.
• Minimum of six months dispatch experience preferred.
• Experience with ServicePro and Microsoft Office Suite preferred.

Responsibilities

• Dispatch Service Technicians using ServicePro.
• Schedule and monitor the dispatch board.
• Update customers on the technician’s progress.
• Record and report service calls.
• Prioritize urgent customer calls with technicians to ensure prompt service.

Skills

Communication

Active listening

Customer service

Written communication

Verbal communication

Time management

Education

High school diploma or equivalent

Tools

ServicePro

Microsoft Office Suite

Job description

Brennan Heating & Air Conditioning is seeking a Dispatcher to coordinate service technicians and prioritize urgent customer calls. The role requires effective communication, time management, and strong problem-solving abilities to ensure timely service delivery.

You will dispatch technicians via ServicePro, schedule workloads, and keep customers informed of progress throughout the day. A high school diploma and dispatch experience are preferred, with proficiency in Microsoft Office Suite.