HVAC Dispatch & Customer Support Specialist

Emerald Bay Plumbing; Cleveland (TN); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO and holidays

401(k) with company match

Job summary

Central Heat and Air in Cleveland, TN is seeking a Customer Service Representative for a full-time role. You will handle inbound/outbound calls to schedule HVAC maintenance, repairs, and installations, and relay detailed appointment information to dispatchers, technicians, and sales staff.

The position requires a high school diploma or GED and 1+ year in call center or customer service. A friendly, energetic demeanor, strong communication, and multitasking with scheduling software are essential.

Qualifications

• High school diploma or GED required.
• 1+ years in call center, customer service, or receptionist roles; HVAC/home services a major plus.
• Energetic, friendly demeanor with professional communication.
• Strong multitasking and comfort with computers, multi-line phones, and scheduling software.
• Valid driver’s license and legal work authorization in the U.S.

Responsibilities

• Answer incoming calls and make outbound calls to schedule HVAC maintenance, service repairs, and installation appointments.
• Provide precise appointment details to dispatchers, technicians, and sales reps to keep field ops running smoothly.
• Follow up with customers post-service to gather feedback and ensure satisfaction.
• Maintain logs of call volumes, booked appointments, and customer interactions in the dispatch system.

Skills

Customer service

Call center

Scheduling software

Communication skills

Dispatch software

Education

High school diploma or GED

Tools

Dispatch software

Job description

Central Heat and Air in Cleveland, TN is seeking a Customer Service Representative for a full-time role. You will handle inbound/outbound calls to schedule HVAC maintenance, repairs, and installations, and relay detailed appointment information to dispatchers, technicians, and sales staff.

The position requires a high school diploma or GED and 1+ year in call center or customer service. A friendly, energetic demeanor, strong communication, and multitasking with scheduling software are essential.