HVAC Customer Service & Dispatch Specialist

ADP, Inc.; Cleveland (TN); On-site; USD 38,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Career growth

Job summary

Central Heat and Air in Cleveland, TN is seeking a Customer Service Representative to join our HVAC service team. This full-time role handles inbound and outbound calls to book maintenance, service repairs, and installations, and coordinates with dispatch and technicians.

Ideal candidates have 1+ year call center or customer service experience, a high school diploma or GED, strong communication, and proficiency with scheduling software.

Qualifications

• High school diploma or GED equivalent.
• 1+ years of call center, customer service, or receptionist experience.
• Energetic, friendly demeanor with professional communication skills.
• Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software.
• Valid driver’s license and legal authorization to work in the U.S.

Responsibilities

• Inbound & Outbound Booking: Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.
• Team Coordination: Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.
• Customer Satisfaction: Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.
• Data Entry & Tracking: Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system.

Skills

Call center experience

Customer service

Receptionist experience

Education

High school diploma or GED

Tools

Scheduling software

Dispatch management system

Multi-line phone systems

Job description

Central Heat and Air in Cleveland, TN is seeking a Customer Service Representative to join our HVAC service team. This full-time role handles inbound and outbound calls to book maintenance, service repairs, and installations, and coordinates with dispatch and technicians.

Ideal candidates have 1+ year call center or customer service experience, a high school diploma or GED, strong communication, and proficiency with scheduling software.