HVAC Customer Care & Dispatch Specialist

Accurate Mechanical; Lancaster (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

PTO per company policy

6 paid holidays

401(K) plan with company match

125 Plan

Job summary

Accurate Mechanical is seeking a Residential HVAC Customer Service Representative to manage customer inquiries, schedule HVAC installations and maintenance, and coordinate dispatch operations for residential projects. You will serve as the main liaison between customers and field technicians, ensuring timely communication and high satisfaction.

Qualifications include a high school diploma and 1 year of customer service experience (HVAC/construction preferred), basic HVAC knowledge, strong

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience (HVAC/construction preferred).
• Basic knowledge of HVAC equipment and installation processes.
• Strong organizational skills to manage multiple tasks and dispatches.
• Proficient with dispatching software and CRM tools.

Responsibilities

• Respond to customer inquiries regarding HVAC equipment and installation services.
• Schedule and dispatch HVAC technicians to residential job sites, ensuring efficient resource use.
• Maintain accurate records of customer interactions, service requests, and dispatch activities.
• Collaborate with field technicians and management to resolve service issues and delays, keeping customers informed.
• Provide detailed information about HVAC products, installation procedures, and maintenance recommendations.

Skills

Customer service

HVAC knowledge

Dispatching software

CRM tools

Organizational skills

Education

High school diploma

Tools

Dispatching systems

Inventory management

Job description

Accurate Mechanical is seeking a Residential HVAC Customer Service Representative to manage customer inquiries, schedule HVAC installations and maintenance, and coordinate dispatch operations for residential projects. You will serve as the main liaison between customers and field technicians, ensuring timely communication and high satisfaction.

Qualifications include a high school diploma and 1 year of customer service experience (HVAC/construction preferred), basic HVAC knowledge, strong