HVAC Customer Care & Dispatch Specialist

Accurate Mechanical; Circleville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO Per Company Policy

6 paid holidays

401(K) plan, including company match

125 Plan

Job summary

Accurate Mechanical in Circleville, OH is seeking a Residential HVAC Customer Service Representative to manage inquiries, schedule installations and dispatch technicians. You will act as the main liaison between customers and field staff, ensuring clear communication and timely service delivery.

The role emphasizes customer satisfaction, accurate record-keeping, and coordination to support efficient HVAC operations and maintain strong client relationships.

Qualifications

• High school diploma or equivalent.
• 1-year proven experience in customer service roles, preferably within the HVAC or construction industry.
• Basic knowledge of HVAC equipment and installation processes.
• Strong organizational skills with the ability to manage multiple tasks and dispatch schedules simultaneously.
• Proficiency in using dispatching software and customer relationship management (CRM) tools.

Responsibilities

• Respond promptly and professionally to customer inquiries regarding HVAC equipment and installation services.
• Schedule and dispatch HVAC technicians to residential job sites, ensuring efficient allocation of resources and timely service delivery.
• Maintain accurate records of customer interactions, service requests, and dispatch activities using company software systems.
• Collaborate with field technicians and management to resolve any service issues or delays, keeping customers informed throughout the process.
• Provide detailed information to customers about HVAC products, installation procedures, and maintenance recommendations to support informed decision‑making.

Skills

Customer service

Organizational skills

Dispatching knowledge

CRM usage

HVAC basics

Education

High school diploma

Tools

Dispatching software

CRM software

Job description

Accurate Mechanical in Circleville, OH is seeking a Residential HVAC Customer Service Representative to manage inquiries, schedule installations and dispatch technicians. You will act as the main liaison between customers and field staff, ensuring clear communication and timely service delivery.

The role emphasizes customer satisfaction, accurate record-keeping, and coordination to support efficient HVAC operations and maintain strong client relationships.