HVAC Dispatch & Customer Service Agent (In-Office)

HousePro; Georgia; On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health insurance (80/20 split)

401k

2 weeks PTO

Job summary

HousePro in Georgia seeks an enthusiastic residential HVAC dispatcher. This role involves managing inbound and outbound customer calls, scheduling technicians, and providing top-notch customer service. Ideal candidates should possess a positive attitude, be comfortable on the phone, and have a high school diploma. Compensation ranges from $18 to $23 hourly based on experience, along with health insurance and 401k benefits.

Qualifications

• Positive attitude and comfortable on the phone.
• Past call center or customer service experience is a plus.
• HVAC experience is a plus but not required.

Responsibilities

• Answering inbound calls.
• Making outbound calls to customers.
• Communicating with technicians.
• Ordering parts for technicians.
• Scheduling customers.
• Entering customer data.
• Providing excellent customer service.
• Performing various administrative duties as needed.
• Participating in a rotating weekend on call schedule with other dispatchers.

Skills

Customer service

Communication

Computer proficiency

Education

High school diploma

Job description

HousePro in Georgia seeks an enthusiastic residential HVAC dispatcher. This role involves managing inbound and outbound customer calls, scheduling technicians, and providing top-notch customer service. Ideal candidates should possess a positive attitude, be comfortable on the phone, and have a high school diploma. Compensation ranges from $18 to $23 hourly based on experience, along with health insurance and 401k benefits.