HVAC Dispatch & Customer Experience Lead

Cline's Heating and Air; Spokane Valley (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive wages

401K Plan

Paid holidays

Ongoing training opportunities

Job summary

A leading HVAC company in Spokane Valley is seeking a proactive Customer Service & Dispatch Representative. You will manage technician schedules, support customers through outbound calls, and ensure an exceptional customer experience. Ideal candidates are organized, possess strong communication skills, and thrive in fast-paced environments. This role offers competitive pay with opportunities for advancement and professional training in a family-oriented company culture.

Qualifications

• Ability to manage schedules proactively and efficiently.
• Experience in customer service and communication.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Manage technician schedules and maximize productivity.
• Drive outbound calls for maintenance and repairs.
• Maintain accurate invoices and customer records.

Skills

Organizational skills

Customer service

Communication skills

Problem-solving

Tools

ServiceTitan

Job description

A leading HVAC company in Spokane Valley is seeking a proactive Customer Service & Dispatch Representative. You will manage technician schedules, support customers through outbound calls, and ensure an exceptional customer experience. Ideal candidates are organized, possess strong communication skills, and thrive in fast-paced environments. This role offers competitive pay with opportunities for advancement and professional training in a family-oriented company culture.