HVAC Dispatcher: Flexible Schedule, Growth & Benefits

Ragsdale Heating, Air, Plumbing & Electrical; Dallas (GA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Market Value Compensation

Robust PTO Plan

Health, Vision and Dental Plans

401K Retirement Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Continuous Training for Professional Development

Job summary

A local service company in Dallas, Georgia is seeking an experienced Dispatcher to oversee technician scheduling and ensure excellent customer service. The ideal candidate should have at least 3 years of dispatching experience, preferably within HVAC or plumbing industries. The position offers compensation of $17-19/hour, a robust PTO plan, and opportunities for continuous training in a collaborative work environment. Ideal candidates must be proficient with computers and available for evening and weekend shifts.

Qualifications

• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or related industry.
• Basic computer proficiency with Microsoft applications.
• Must be able to work evenings and weekends.

Responsibilities

• Schedule and monitor daily technician schedule.
• Ensure proper job distribution, prioritize urgent calls.
• Dispatch work orders to field technicians according to priority.
• Keep customers updated on delays and notify them before tech arrives.
• Review timesheet reports and maintain accurate service records.
• Contact customers to confirm next-day appointments.
• Communicate with field personnel.
• Maintain accurate technician database.
• Coordinate parts scheduling.

Skills

Dispatching experience

Basic computer proficiency

Customer communication skills

Education

High School Diploma or GED

Tools

Microsoft applications

Service Titan

Job description

A local service company in Dallas, Georgia is seeking an experienced Dispatcher to oversee technician scheduling and ensure excellent customer service. The ideal candidate should have at least 3 years of dispatching experience, preferably within HVAC or plumbing industries. The position offers compensation of $17-19/hour, a robust PTO plan, and opportunities for continuous training in a collaborative work environment. Ideal candidates must be proficient with computers and available for evening and weekend shifts.