HVAC Customer Service RepresentativeDispatcher

H & H MECHANICAL INC; Austell (GA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus

7 paid holidays

Retirement plan

Family Environment

Life insurance

Professional development assistance

Job summary

H & H Mechanical Inc in Austell, GA is seeking a dispatcher to handle customer calls, schedule service visits, and coordinate technician routing. The role emphasizes strong communication, data entry, and reliable multitasking in a fast-paced environment.

Requirements include 1+ year dispatching, excellent customer service, and proficiency with MS Office. HVAC software experience (Service Titan or House Call Pro) is a plus. Benefits include growth opportunities and competitive compensation.

Qualifications

• Excellent customer service and a positive attitude.
• Experience using MS Office and ability to learn new software.
• Experience with Service Titan or House Call Pro is a plus.
• 1+ years dispatching experience.
• Outstanding organizational and multitasking abilities.
• Exceptional communication skills.

Responsibilities

• Answer phones and address customer questions and concerns.
• Outbound phone calls.
• Scheduling service calls, maintenance, and installation.
• Prioritizing calls according to urgency and importance.
• Forecast work load 2-3 days out.
• Routing technicians in an efficient manor.
• Updating and adding data into software as received.
• Assisting technicians with data entering, scheduling, and ordering parts.
• Tracking previous service calls to ensure completion and invoicing.

Skills

Customer service

MS Office

Dispatch software

Dispatching experience

Communication

Organization

Dependability

Education

High school diploma

Tools

Service Titan

House Call Pro

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

H&H Mechanical has been in business for 40 years providing comfort in the Atlanta area. We strive to exceed our client's expectations through service, communication, and quality workmanship. With the continued growth of our organization there will be plenty of career opportunities. Come join a team that presents a positive work environment and is passionate about the work they do.

Qualifications

• Excellent customer service skills and a positive attitude
• Experience in Microsoft Office and ability to learn new software
• Experience using Service Titan or House Call Pro dispatch software a plus
• 1+ years dispatching
• Outstanding organizational and multitasking abilities
• Exceptional communication skills
• Desire to succeed and be dependable
• High school diploma

Responsibilities

• Answer phones and address customer questions and concerns
• Outbound phone calls
• Scheduling service calls, maintenance, and installation
• Prioritizing calls according to urgency and importance
• Forecast work load 2-3 days out
• Routing technicians in an efficient manor
• Updating and adding data into software as received
• Assisting technicians with data entering, scheduling, and ordering parts
• Tracking previous service calls to ensure completion and are invoiced correctly
• Performing customer care calls

Benefits

• Competitive Hourly Compensation + Commission opportunity
• Bonus
• Opportunity for Career Growth
• Paid time off
• Health Insurance
• 7 paid holidays
• Retirement plan
• Family Environment

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability or covered veteran status.

Job Type: Full-time

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan