Dispatcher & Customer Service Rep

HousePro; Georgia; On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health insurance (80/20 split)

401k

2 weeks PTO

Job summary

HousePro in Georgia seeks an enthusiastic residential HVAC dispatcher. This role involves managing inbound and outbound customer calls, scheduling technicians, and providing top-notch customer service. Ideal candidates should possess a positive attitude, be comfortable on the phone, and have a high school diploma. Compensation ranges from $18 to $23 hourly based on experience, along with health insurance and 401k benefits.

Qualifications

• Positive attitude and comfortable on the phone.
• Past call center or customer service experience is a plus.
• HVAC experience is a plus but not required.

Responsibilities

• Answering inbound calls.
• Making outbound calls to customers.
• Communicating with technicians.
• Ordering parts for technicians.
• Scheduling customers.
• Entering customer data.
• Providing excellent customer service.
• Performing various administrative duties as needed.
• Participating in a rotating weekend on call schedule with other dispatchers.

Skills

Customer service

Communication

Computer proficiency

Education

High school diploma

Job description

Overview

HousePro is currently looking for an enthusiastic person to join our team as a residential HVAC dispatcher. As a dispatcher, you will be handling inbound and outbound calls and are typically the first person any new customers will speak with. You will also be responsible for scheduling and dispatching the technicians to their service calls. The ideal candidate will be comfortable speaking to customers and technicians in a fast paced environment.

House Pro AC is a growing HVAC contractor that has been serving the Houston area for over 25 years. We are located in the Heights area of Houston and this is an in office position only.

Responsibilities

• Answering inbound calls
• Making outbound calls to customers
• Communicating with technicians
• Ordering parts for technicians
• Scheduling customers
• Entering customer data
• Excellent customer service
• Various administrative duties as needed
• Rotating weekend on call schedule with other dispatchers

Qualifications

• Positive attitude
• Comfortable on the phone
• Past call center or customer service experience a plus
• HVAC experience a plus but not required
• Minimum level of proficiency with computers
• High school diploma

Compensation and Benefits

• $18 - $23 hourly based on experience
• Health insurance (80/20 split)
• 401k
• 2 weeks PTO