HVAC Dispatch & Customer Care Specialist

Chancey & Reynolds; Knoxville (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Chancey & Reynolds in Knoxville seeks a dispatcher/customer service associate to manage daily schedules for service techs and installers. You will stay in regular contact with customers for follow-ups and updates, working in a fast-paced team setting.

Ideal candidates have 1-3 years in customer service or dispatching, are highly organized, and comfortable learning new software such as Service Titan. High school diploma required.

Qualifications

• 1-3 years related experience in customer service, dispatching or project management.
• Proactive, self-motivated and highly organized with attention to detail.
• Excellent communication and customer service skills under pressure.
• Familiarity with Service Titan and HVAC dispatching is ideal (will train).
• Able to learn new software and map/area knowledge.

Responsibilities

• Maintaining daily schedule for service techs and installation teams.
• Communicating with customers daily for follow ups and updates.
• Thrives in a fast-paced, team-oriented environment with strong typing and multitasking.

Skills

Customer service

Dispatching

Project management

Multitasking

Communication

Teamwork

Education

High school diploma

Tools

Service Titan

Job description

Chancey & Reynolds in Knoxville seeks a dispatcher/customer service associate to manage daily schedules for service techs and installers. You will stay in regular contact with customers for follow-ups and updates, working in a fast-paced team setting.

Ideal candidates have 1-3 years in customer service or dispatching, are highly organized, and comfortable learning new software such as Service Titan. High school diploma required.