Dispatcher/CSR

Air Conditioning Specialist, INC; Macon (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Air Conditioning Specialist, INC in Macon, GA is seeking a motivated Dispatch Specialist to coordinate daily schedules for service techs and installation teams. You will communicate with customers for follow-ups, arrivals, and scheduling in a fast-paced, team-oriented environment, requiring strong multitasking and typing skills.

Ideal candidates have 1–3 years of related experience in customer service, dispatching or project management, with proactive, organized work habits and excellent

Qualifications

• 1-3 years related experience in customer service, dispatching or project management
• Proactive and accountable, self-motivated, fast learner and highly organized multi-tasker
• Excellent communication and customer service skills under pressure
• Familiarity with Service Titan and HVAC dispatching (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or GED
• Must enjoy helping and working with others

Responsibilities

• Maintaining the daily schedule for both service techs and installation teams
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more

Skills

Customer service

Dispatching

Project management

Communication

Teamwork

Software proficiency

Map reading

GED

Self-motivation

Education

High school diploma or GED

Tools

ServiceTitan

CRM software

Job description

• Maintaining the daily schedule for both service techs and installation teams
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Experience:

Dispatching: 1-3+ years (Preferred)