Dispatcher/CSR

Air Conditioning Specialist, INC; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Air Conditioning Specialist, INC is seeking a dispatch-oriented professional to coordinate daily schedules for service technicians and installation teams. The role emphasizes proactive communication with customers, timely updates, and efficient scheduling in a fast-paced HVAC environment.

Ideal candidates have 1–3 years in dispatching or customer service, are highly organized, and comfortable learning new software tools. Knowledge of Service Titan is a plus.

Qualifications

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Responsibilities

• Maintaining the daily schedule for both service techs and installation teams
• Communicating with customers daily for follow ups, tech arrival updates, scheduling
• Fast-paced environment with strong teamwork environment
• High typing and multitasking skills required

Skills

Customer service

Dispatching

Project management

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Service Titan

Job description

• Maintaining the daily schedule for both service techs and installation teams
• Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

• 1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
• Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
• Excellent communication and customer service skills especially under pressure
• Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
• Team player who is a self-starter and able to learn independently
• Confident in utilizing and learning new software programs
• Geographical knowledge of service area or map reading skills
• High school diploma or general education degree (GED)
• Must enjoy helping and working with others

Experience:

Dispatching: 1-3+ years (Preferred)