HVAC Customer Support Specialist I

2240 Service Experts Heating & AC LLC; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

2240 Service Experts Heating & AC LLC is seeking a Customer Service Representative I to handle customer inquiries through phone, email, and chat. This full-time role requires strong customer service skills, ability to multi-task, and effective communication with a diverse customer base.

The ideal candidate should have a high school diploma or equivalent and 1 year of experience in customer service. This position is based in Norrel, AL.

Qualifications

• 1 year experience working in customer service or other customer-facing environment.
• Experience or training in the use of computers and related systems.
• Ability to communicate effectively with diverse customers.

Responsibilities

• Answer incoming phone calls and assist or route calls.
• Handle and resolve customer concerns by phone, email, and chat.
• Update customer records and maintain accurate call dispositions.

Skills

Customer service skills

Communication skills

Multi-tasking

Organizational skills

Interpersonal skills

Education

High School Diploma/GED

Job description

2240 Service Experts Heating & AC LLC is seeking a Customer Service Representative I to handle customer inquiries through phone, email, and chat. This full-time role requires strong customer service skills, ability to multi-task, and effective communication with a diverse customer base.

The ideal candidate should have a high school diploma or equivalent and 1 year of experience in customer service. This position is based in Norrel, AL.