Customer Care & Scheduling Specialist

2240 Service Experts Heating & AC LLC; Duluth (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

2240 Service Experts Heating & AC LLC in Duluth, GA seeks a Customer Service Specialist to handle service requests, appointment bookings, questions, complaints, and billing inquiries with courtesy and professionalism to resolve issues with one-call resolution.

The role supports day-to-day operations of the center, requiring strong communication, multitasking, and organizational skills. 0–2 years in customer service and HVAC knowledge are assets.

Qualifications

• High school diploma or equivalent.
• 0–2 years in customer service or a customer-facing role.
• Experience using computers and related administrative systems.
• Ability to multitask in a fast-paced environment and switch tasks efficiently.
• Excellent communication and interpersonal skills.

Responsibilities

• Answer incoming calls and route or handle calls to the appropriate person.
• Maintain customer relations and ensure calls meet company standards.
• Resolve customer concerns via phone, email, Chat or scheduling questions.
• Update customer records and dispositions in the system.
• Assist dispatch and coordinate with Sales/Service to improve scheduling accuracy.

Skills

Customer service

Communication

Multitasking

Organizational skills

Teamwork

Problem solving

Education

High school diploma

Tools

CRM software

Phone systems

Call monitoring software

Job description

2240 Service Experts Heating & AC LLC in Duluth, GA seeks a Customer Service Specialist to handle service requests, appointment bookings, questions, complaints, and billing inquiries with courtesy and professionalism to resolve issues with one-call resolution.

The role supports day-to-day operations of the center, requiring strong communication, multitasking, and organizational skills. 0–2 years in customer service and HVAC knowledge are assets.