HVAC Customer Support Specialist

Cascade Residential Servi; Florida; On-site; USD 32,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

On-the-job training

Day shift

Job summary

Harrington Air Conditioning seeks a dedicated Customer Service Representative to join our team. You will interface with customers in person, by phone, and by email to ensure requests are handled promptly and professionally, while maintaining a positive company image.

Responsibilities include processing orders, listening to customer needs, coordinating with internal teams, handling cashier duties, and maintaining customer records. Day shifts and basic computer skills required.

Qualifications

• High School Diploma/GED or equivalent experience.
• Experience with the public (customers) in a fast-paced environment is a plus.
• Strong interpersonal and communication skills.
• Ability to read and interpret documents such as procedure manuals; write routine reports.

Responsibilities

• Interface with customers in person, by phone, and by email to address needs.
• Process orders by mail, telephone, fax, or email and maintain records.
• Listen actively to determine appropriate service actions and assist colleagues.
• Serve as cashier and handle telephones, transactions, and clerical duties.
• Refer customer questions regarding products or services to the appropriate person.
• Maintain customer profiles and required documentation; ensure timely follow-ups.

Skills

Interpersonal skills

Customer service

Time management

Teamwork

Education

High School Diploma/GED

Tools

CRM system

AI customer interface

Job description

Harrington Air Conditioning seeks a dedicated Customer Service Representative to join our team. You will interface with customers in person, by phone, and by email to ensure requests are handled promptly and professionally, while maintaining a positive company image.

Responsibilities include processing orders, listening to customer needs, coordinating with internal teams, handling cashier duties, and maintaining customer records. Day shifts and basic computer skills required.