HVAC Customer Support Associate

2232 Service Experts, LLC Air Engineers; Ocala (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid time off

Company holiday pay

Medical, dental, and vision insurance

401(k) retirement savings with company

Life insurance and disability

Supplemental benefit programs

World Class Training opportunities

Career Development opportunities

Résumé du poste

Service Experts Heating & Air Conditioning in Florida is seeking an entry-level Customer Service Representative I to handle calls, assist customers, and route inquiries under close supervision. You will learn to resolve routine issues, update records, and support scheduling with the dispatch team, while adhering to CPI payment guidelines.

The position supports a dynamic service organization and carries room for growth.

Qualifications

• 0-2 years of experience in customer service or related field.
• Ability to multi-task and adapt in a fast-paced environment.
• Excellent verbal and written communication and customer-service skills.
• Comfortable interacting with diverse customers and troubleshooting issues.

Responsabilités

• Answers incoming phone calls from customers and assists call or routes call to appropriate person
• Maintains good customer relations and ensures that all calls meet Service Experts’ standards
• Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat
• Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
• Maintains customer records by updating account information
• Accurately dispositions calls in call monitoring software
• Adheres to CPI compliance regulations when taking payments over the phone
• Updates capacity planner whenever calls or booked, rescheduled or cancelled
• Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
• Communicates with customers on the status of service calls
• Assists with dispatching as needed
• Continually maintains working knowledge of all company products, services, and promotions
• Working with dispatch to improve accuracy in scheduling and speed of response
• Reliable attendance and on-time job performance
• Performs similar/other duties as needed or assigned

Connaissances

Customer service

Phone handling

Multitasking

Communication skills

Teamwork

Problem solving

Adaptability

Technology savvy

HVAC knowledge asset

Formation

High School Diploma or GED

Outils

Call monitoring software

CRM software

Description du poste

Service Experts Heating & Air Conditioning in Florida is seeking an entry-level Customer Service Representative I to handle calls, assist customers, and route inquiries under close supervision. You will learn to resolve routine issues, update records, and support scheduling with the dispatch team, while adhering to CPI payment guidelines.

The position supports a dynamic service organization and carries room for growth.