HVAC Customer Experience Specialist – On-Site

Air Group LLC; Hanover Township (NJ); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Paid Vacation

401K with employer match

Job summary

A leading HVAC company in New Jersey is seeking a full-time Customer Service Specialist. This on-site role involves communicating with customers, providing product information, and addressing complaints. The ideal candidate has 3-4 years of customer service experience, strong communication skills, and an associate degree. The position offers competitive pay and benefits including medical, dental, and a 401K with employer match.

Qualifications

• 3-4 years customer service experience preferred, ideally in HVAC or construction.
• Bilingual Spanish is a plus.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Communicate with customers through various channels.
• Provide information about products and services.
• Handle customer complaints and provide resolutions.

Skills

Customer service experience

Excellent communication skills

Proficient with computers

Creative problem-solving skills

Strong math skills

Education

Associates degree

Tools

MS Word

Excel

Job description

A leading HVAC company in New Jersey is seeking a full-time Customer Service Specialist. This on-site role involves communicating with customers, providing product information, and addressing complaints. The ideal candidate has 3-4 years of customer service experience, strong communication skills, and an associate degree. The position offers competitive pay and benefits including medical, dental, and a 401K with employer match.