HVAC Customer Support Specialist

Smith and Keene Home Services LLC; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Vision insurance

On-the-job training

Job summary

Harrington Air Conditioning is seeking a dedicated Customer Service Representative to join our team. You will interface with customers in person, by phone, and via email to ensure timely handling of requests and maintain positive relations.

The role includes processing orders, listening to customer needs, assisting colleagues with administrative duties, and serving as cashier while coordinating with other departments.

Qualifications

• High School Diploma/GED or equivalent experience.
• Prior experience with the public in a fast-paced environment a plus; prior experience as a cashier a plus.
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Experience with working in a CRM and/or AI Customer interface system
• Ability to time manage, set timeline goals and prioritize tasks
• Ability to work independently and exercise sound judgment and problem-solving
• Proficiency with computers
• Ability to work in a team environment and take direction from management and supervisors
• (Desired) HVAC industry-specific experience.

Responsibilities

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and preparing required documentation
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with third-party providers to obtain payments
• Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
• Informing customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received
• Following-up on orders to ensure successful completion of work by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned

Skills

Customer Service

Communication

Interpersonal Skills

Problem Solving

Cash Handling

CRM Systems

Office Software

Teamwork

Education

High School Diploma/GED

Tools

CRM Software

Job description

Harrington Air Conditioning is seeking a dedicated Customer Service Representative to join our team. You will interface with customers in person, by phone, and via email to ensure timely handling of requests and maintain positive relations.

The role includes processing orders, listening to customer needs, assisting colleagues with administrative duties, and serving as cashier while coordinating with other departments.