HVAC Customer Support Specialist II

Service Experts LLC; Hampton Bays (NY); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Top pay for performers

Generous PTO

Medical, Dental, Vision insurance

401(k) retirement savings

Life Insurance

Disability insurance

Job summary

Service Experts in Hampton Bays, NY is looking for a Customer Service Representative II to handle customer calls, book appointments, and address billing inquiries with professionalism and one-call resolution. This role supports daily center operations in a fast-paced HVAC environment.

Requirements include at least 2 years in customer service, a High School Diploma or GED, and strong computer skills. The position offers competitive pay, generous PTO, and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• 1 year experience in customer service or similar role preferred.
• Experience with computers and related systems in an office environment.

Responsibilities

• Answer incoming calls from customers and route or handle calls.
• Maintain customer relations and ensure calls meet standards.
• Resolve customer questions, complaints, and billing inquiries by phone, email, or chat.
• Update customer records and document interactions.
• Assist with scheduling and dispatch as needed.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

Education

High School Diploma or GED

Job description

Service Experts in Hampton Bays, NY is looking for a Customer Service Representative II to handle customer calls, book appointments, and address billing inquiries with professionalism and one-call resolution. This role supports daily center operations in a fast-paced HVAC environment.

Requirements include at least 2 years in customer service, a High School Diploma or GED, and strong computer skills. The position offers competitive pay, generous PTO, and comprehensive benefits.