HVAC Customer Support Specialist

Jazz Heating, Cooling, Plumbing, & Electrical; Pleasanton (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

A leading home services provider is seeking a Contact Service Representative in Pleasanton, California. This role involves providing exceptional customer service to clients related to HVAC products and services. Candidates should have 1-2 years of customer service experience and familiarity with HVAC systems. Responsibilities include addressing inquiries, resolving issues, and assisting with customer orders. Encouragement of a customer-first attitude and strong communication skills is essential. This is a full-time position offering competitive hourly pay ranging from $18 to $22, plus bonuses and benefits.

Qualifications

• 1-2 years of customer service experience, ideally in the HVAC sector.
• Strong familiarity with HVAC systems and terminology appreciated.
• Excellent verbal and written communication is essential.

Responsibilities

• Respond to customer inquiries promptly via phone or email.
• Provide information about HVAC products, services, and policies.
• Assist clients with orders, scheduling, and processing returns.

Skills

Customer service experience

HVAC knowledge

Communication skills

Problem-solving abilities

Multitasking

Positive attitude

Tools

CRM systems

Job description

A leading home services provider is seeking a Contact Service Representative in Pleasanton, California. This role involves providing exceptional customer service to clients related to HVAC products and services. Candidates should have 1-2 years of customer service experience and familiarity with HVAC systems. Responsibilities include addressing inquiries, resolving issues, and assisting with customer orders. Encouragement of a customer-first attitude and strong communication skills is essential. This is a full-time position offering competitive hourly pay ranging from $18 to $22, plus bonuses and benefits.