HVAC Client Support & Scheduling Specialist

Howard Air; Phoenix (AZ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive benefits package

Performance-based bonuses

Employee discounts

Development programs

Job summary

A HVAC service provider in Phoenix is seeking a Client Service Representative to ensure exceptional customer support. In this role, you'll handle inbound calls, manage inquiries, and coordinate service appointments. Ideal candidates have strong communication and problem-solving skills, with prior customer service experience preferred. The position offers a competitive hourly pay ranging from $18 to $24 and includes a comprehensive benefits package. Candidates flexible with availability will thrive in this fast-paced environment.

Qualifications

• Prior experience in customer service or call centers is preferred.
• Ability to remain calm under pressure.
• Flexible availability, including evenings or weekends.

Responsibilities

• Answer high volume inbound phone calls to schedule service appointments.
• Manage inbound email and web portal inquiries.
• Act as a liaison between customers and internal teams.

Skills

Excellent communication skills

Strong problem-solving skills

Proficiency with computers and CRM software

Job description

A HVAC service provider in Phoenix is seeking a Client Service Representative to ensure exceptional customer support. In this role, you'll handle inbound calls, manage inquiries, and coordinate service appointments. Ideal candidates have strong communication and problem-solving skills, with prior customer service experience preferred. The position offers a competitive hourly pay ranging from $18 to $24 and includes a comprehensive benefits package. Candidates flexible with availability will thrive in this fast-paced environment.