Customer Experience Specialist - Home Services

Jazz Heating, Cooling, Plumbing, & Electrical; Pleasanton (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Industry Leading Benefits Package

Medical, Dental, Vision

Employee Discounts

Career growth opportunity

Paid Holidays and generous PTO

Job summary

A leading home services provider is seeking a full-time Customer Service Representative in Pleasanton, CA. The role involves responding to inquiries, providing service support, and ensuring exceptional customer experiences. Candidates should possess strong communication and problem-solving skills, along with a willingness to learn about HVAC systems. This position offers industry-leading benefits and opportunities for career growth. You will work in a dynamic environment emphasizing teamwork and customer satisfaction.

Qualifications

• 1–2 years of customer service experience; HVAC or home-services industry experience is a strong plus.
• Excellent verbal and written communication skills.
• Comfortable working in a fast-paced environment with high call volume.

Responsibilities

• Respond to customer inquiries with professionalism, accuracy, and urgency.
• Assist customers with placing orders, scheduling appointments, and resolving concerns.
• Provide information about HVAC, plumbing products, and company policies.

Skills

Customer service experience

Verbal and written communication skills

Problem-solving abilities

Familiarity with HVAC systems

Multitasking skills

Team-oriented mindset

Tools

CRM systems

Standard office software

Job description

A leading home services provider is seeking a full-time Customer Service Representative in Pleasanton, CA. The role involves responding to inquiries, providing service support, and ensuring exceptional customer experiences. Candidates should possess strong communication and problem-solving skills, along with a willingness to learn about HVAC systems. This position offers industry-leading benefits and opportunities for career growth. You will work in a dynamic environment emphasizing teamwork and customer satisfaction.