Customer Service Pro – Home Services Scheduler

Dear Services LLC; Kent (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off (PTO)

Bonus opportunities

Job summary

DEAR Services HVAC, Electrical, & Plumbing is hiring a Customer Service Representative (CSR) to be the friendly, professional first point of contact for customers. You will schedule service appointments, manage inquiries, and support smooth daily operations in a fast-paced environment.

The role requires previous CSR experience, strong communication skills, and a team-oriented mindset. We offer full-time hours, competitive hourly pay, medical benefits, PTO, and bonus opportunities.

Qualifications

• Previous Customer Service Representative experience is required.
• Excellent verbal and written communication skills.
• A friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and stay calm in a fast-paced environment.
• Dependability, accountability, and a strong work ethic.
• Basic computer skills and the ability to learn scheduling and customer management software.
• Confidence handling customer questions and resolving concerns professionally.
• A team player who takes initiative and follows through on commitments.
• HVAC, Plumbing, Electrical, dispatching, or home-services experience is a plus.

Responsibilities

• Answer incoming customer calls with professionalism, enthusiasm, and a customer-first attitude.
• Schedule HVAC, Electrical, and Plumbing service appointments accurately and efficiently.
• Make outbound calls to follow up with customers, return missed calls, and schedule service appointments.
• Respond promptly to customer inquiries, website leads, and service requests.
• Communicate appointment details, scheduling changes, and updates clearly.
• Coordinate with technicians, dispatchers, and management to support smooth daily operations.
• Maintain accurate customer records, call notes, and appointment details within company systems.
• Handle customer questions and concerns with empathy, professionalism, and a solutions-focused mindset.
• Take ownership of customer requests and follow through to ensure nothing falls through the cracks.
• Work toward department goals for appointment booking, customer satisfaction, and communication.
• Contribute to a positive team environment through accountability, collaboration, and a willingness to help others.

Skills

Customer service experience

Verbal communication

Written communication

Friendly and professional attitude

Organizational skills

Multitasking and prioritization

Dependability and accountability

Basic computer skills

Team player

HVAC/electrical/home-service exposure

Job description

DEAR Services HVAC, Electrical, & Plumbing is hiring a Customer Service Representative (CSR) to be the friendly, professional first point of contact for customers. You will schedule service appointments, manage inquiries, and support smooth daily operations in a fast-paced environment.

The role requires previous CSR experience, strong communication skills, and a team-oriented mindset. We offer full-time hours, competitive hourly pay, medical benefits, PTO, and bonus opportunities.