HVAC Customer Service Representative

First Mate Heating & Cooling; Lee's Summit (MO); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Supportive team environment

Growth opportunities

Hands-on experience

Descripción de la vacante

First Mate Heating & Cooling in Lee's Summit, MO is seeking a full-time Customer Service Representative to be the first impression for customers and keep service schedules organized. This on-site role requires living within 45 minutes of Lee's Summit and involves coordinating with technicians and office staff to deliver fast, professional service.

You'll answer calls, schedule appointments, enter accurate data, and assist with maintenance plans.

Formación

• Live within 45 minutes of Lee's Summit, MO.
• HVAC/home services experience is a plus but not required.
• Willing to learn software systems and technology.

Responsabilidades

• Answer inbound service calls professionally and empathetically.
• Schedule HVAC service and maintenance appointments efficiently.
• Communicate scheduling expectations clearly to customers.
• Enter accurate customer data and job notes in the system.
• Coordinate appointment confirmations and rescheduling as needed.
• Assist customers with maintenance plans and memberships.
• Support technicians and office staff with customer communications.
• Help keep the office organized and running smoothly during busy seasons.

Conocimientos

Attention to detail

Calm under pressure

Phone communication

Organized

Tech-friendly

Team player

Descripción del empleo

On-site role in Lee's Summit, MO. Must live within 45 minutes of Lee's Summit. No relocation.

Are you a calm, organized communicator who enjoys helping people and keeping things running smoothly?

We're a locally owned residential HVAC company serving the Kansas City area since 1971, and we're looking for a full-time Customer Service Representative (CSR) to join our team.

This is more than just answering phones. You'll be the first impression for our customers and play an important role in keeping our service schedule organized and our technicians moving efficiently.

You'll work closely with our office team and field technicians to ensure customers receive fast, professional service.

What You'll Do

• Answer inbound service calls from customers with professionalism and empathy
• Schedule HVAC service and maintenance appointments efficiently
• Communicate clearly with customers about scheduling and expectations
• Enter accurate customer information and job notes in our system
• Coordinate appointment confirmations and rescheduling when needed
• Assist customers with maintenance plans and membership scheduling
• Support technicians and office staff with basic customer communication
• Help keep the office organized and running smoothly during busy seasons

What Makes Someone Great in This Role

• Strong attention to detail
• Calm and confident in a fast-paced environment
• Friendly, professional phone communication
• Organized and able to manage multiple tasks at once
• Comfortable learning software systems and technology
• Team-first mindset with a willingness to help where needed
• Reliable and dependable

Experience in HVAC, plumbing, electrical, or home services is a plus - but not required. We will train the right person.

Compensation

• Competitive hourly pay based on experience
• Performance incentives and bonus opportunities
• Stable year-round employment with a growing company

Benefits

• Paid time off
• Supportive team environment
• Opportunity to grow with a long-standing local company
• Hands-on experience in real-world operations