HVAC CSR: Fast-Paced Scheduler & Growth Path

First Mate Heating & Cooling; Lee's Summit (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Supportive team environment

Growth opportunities

Hands-on experience

Job summary

First Mate Heating & Cooling in Lee's Summit, MO is seeking a full-time Customer Service Representative to be the first impression for customers and keep service schedules organized. This on-site role requires living within 45 minutes of Lee's Summit and involves coordinating with technicians and office staff to deliver fast, professional service.

You'll answer calls, schedule appointments, enter accurate data, and assist with maintenance plans.

Qualifications

• Live within 45 minutes of Lee's Summit, MO.
• HVAC/home services experience is a plus but not required.
• Willing to learn software systems and technology.

Responsibilities

• Answer inbound service calls professionally and empathetically.
• Schedule HVAC service and maintenance appointments efficiently.
• Communicate scheduling expectations clearly to customers.
• Enter accurate customer data and job notes in the system.
• Coordinate appointment confirmations and rescheduling as needed.
• Assist customers with maintenance plans and memberships.
• Support technicians and office staff with customer communications.
• Help keep the office organized and running smoothly during busy seasons.

Skills

Attention to detail

Calm under pressure

Phone communication

Organized

Tech-friendly

Team player

Job description

First Mate Heating & Cooling in Lee's Summit, MO is seeking a full-time Customer Service Representative to be the first impression for customers and keep service schedules organized. This on-site role requires living within 45 minutes of Lee's Summit and involves coordinating with technicians and office staff to deliver fast, professional service.

You'll answer calls, schedule appointments, enter accurate data, and assist with maintenance plans.