HVAC Counter Sales Pro — Drive Sales & Service Excellence

Baker Distributing; Escondido (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Baker Distributing in Escondido, CA is seeking a proactive Counter Sales Associate to support our HVAC showroom and drive sales while delivering exceptional customer service. You will assist walk-in customers, process sales orders, up-sell parts and accessories, and coordinate inventory, sourcing, and warranty administration to ensure smooth operations.

The ideal candidate has strong communication, teamwork, and problem-solving skills, plus familiarity with HVAC products in a wholesale

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Conduct outgoing customer sales or service calls and resolve customer complaints.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical skills

Problem solving

Teamwork

Process improvement

English communication

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Baker Distributing in Escondido, CA is seeking a proactive Counter Sales Associate to support our HVAC showroom and drive sales while delivering exceptional customer service. You will assist walk-in customers, process sales orders, up-sell parts and accessories, and coordinate inventory, sourcing, and warranty administration to ensure smooth operations.

The ideal candidate has strong communication, teamwork, and problem-solving skills, plus familiarity with HVAC products in a wholesale