HVAC Counter Sales Pro — Customer-Driven & Up-Sell

Baker Distributing; San Jose (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to support our HVAC wholesale showroom in San Jose, CA. You will deliver exceptional customer service, drive sales, and help customers locate parts and equipment.

You will work with internal and external teams, maintain showroom organization, and assist in processing orders while upholding safety and quality standards. The role emphasizes teamwork and a proactive sales approach.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• HVAC product knowledge in a wholesale distribution setting is desirable.
• Strong customer service, problem-solving and relationship-building abilities.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry, ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Maintain showroom merchandising and restock products.
• Assist in resolving customer relations problems with dealers and end users.
• Process sales orders and upsell related items.
• Assist walk-in and phone customers with sourcing, shipping, and inventory management.
• Research product needs via computer, catalog, or reference sources.
• Arrange stock on shelves and keep merchandise orderly.
• Follow safety protocols and use PPE as required.
• Aim for professional, safe interactions with customers at all times.

Skills

Customer service

Sales

Communication

Problem solving

Organizational skills

Teamwork

English proficiency

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to support our HVAC wholesale showroom in San Jose, CA. You will deliver exceptional customer service, drive sales, and help customers locate parts and equipment.

You will work with internal and external teams, maintain showroom organization, and assist in processing orders while upholding safety and quality standards. The role emphasizes teamwork and a proactive sales approach.