HVAC Counter Sales Associate — Customer-Driven Growth

Baker Distributing Company; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Baker Distributing Company in San Jose is seeking a Counter Sales Associate to deliver exceptional customer service, drive sales, and represent our HVAC wholesale distributor at the active showroom counter. You will assist walk-in customers and contractors, source parts, and process sales orders with a focus on upselling related items.

The role requires strong communication, product knowledge, and teamwork in a fast-paced environment, with emphasis on accuracy, inventory control, and adherence

Qualifications

• High School Diploma or GED required; higher education is a plus.
• Experience with HVAC equipment in a wholesale distribution setting preferred.
• Strong customer service, problem-solving and relationship-building.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Assist in sourcing and shipping parts, inventory control and warranty administration.
• Complete sales order process and upsell related items.
• Serve walk-in and telephone customers.
• Provide product information via computer, catalog, or reference sources.
• Maintain showroom merchandising and stock on shelves.
• Follow safety protocols and maintain a clean workspace.
• Handle customer relations problems and resolve complaints.
• Conduct outgoing customer sales or service calls.

Skills

Customer service

Sales skills

Communication

Problem solving

Teamwork

Multitasking

English proficiency

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Baker Distributing Company in San Jose is seeking a Counter Sales Associate to deliver exceptional customer service, drive sales, and represent our HVAC wholesale distributor at the active showroom counter. You will assist walk-in customers and contractors, source parts, and process sales orders with a focus on upselling related items.

The role requires strong communication, product knowledge, and teamwork in a fast-paced environment, with emphasis on accuracy, inventory control, and adherence