HVAC Counter Sales Pro - Customer Focus & Upsell

bakerdistributing; Wilson (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at a wholesale HVAC distributorship. You will deliver excellent customer service and drive sales by assisting walk-in customers and coordinating parts sourcing.

Responsibilities include showroom merchandising, order processing, up-selling, and collaboration with dealers, contractors, and internal teams to ensure inventory availability and timely delivery.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.

Skills

Customer service

Sales

English skills

Inventory management

Microsoft Office

HVAC knowledge

Education

High School Diploma

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage our sales counter at a wholesale HVAC distributorship. You will deliver excellent customer service and drive sales by assisting walk-in customers and coordinating parts sourcing.

Responsibilities include showroom merchandising, order processing, up-selling, and collaboration with dealers, contractors, and internal teams to ensure inventory availability and timely delivery.