HVAC Counter Sales Specialist

bakerdistributing; Spartanburg (SC); On-site; USD 28,000 - 42,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to run our sales counter at a wholesale HVAC distributorship, providing strong customer service in a sales-oriented setting and helping dealers and end users find the right parts.

You will handle showroom merchandising, stock shelves, process sales orders, upsell related items, and support sourcing and shipping parts while maintaining a safe, organized workspace and collaborating with internal and external sales teams.

Qualifications

• High School Diploma or GED required; equivalent experience considered.
• HVAC equipment experience in wholesale distribution.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal, customer service, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks in a dynamic environment; accommodations may be provided as needed.
• Interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and upsells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize personal protective equipment (PPE) as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

Analytical aptitude

Problem-solving

Teamwork

Multitasking

English proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to run our sales counter at a wholesale HVAC distributorship, providing strong customer service in a sales-oriented setting and helping dealers and end users find the right parts.

You will handle showroom merchandising, stock shelves, process sales orders, upsell related items, and support sourcing and shipping parts while maintaining a safe, organized workspace and collaborating with internal and external sales teams.