HVAC Counter Sales Pro: Elevate Customer Service

Baker Distributing; Lee's Summit (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Baker Distributing is seeking a Counter Sales Associate to drive sales at our HVAC wholesale distributorship. You will serve walk-in and contractor customers, process orders, source parts, and help maintain inventory while delivering excellent service.

Ideal candidates have strong communication, problem-solving skills, and experience in a fast-paced showroom environment. This on-site role emphasizes up-selling and building long-term customer relationships.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

Problem-solving

Relationship-building

Multitasking

Teamwork

Analytical aptitude

Independent work

Leadership potential

English proficiency

Education

High School Diploma or GED

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Baker Distributing is seeking a Counter Sales Associate to drive sales at our HVAC wholesale distributorship. You will serve walk-in and contractor customers, process orders, source parts, and help maintain inventory while delivering excellent service.

Ideal candidates have strong communication, problem-solving skills, and experience in a fast-paced showroom environment. This on-site role emphasizes up-selling and building long-term customer relationships.