HVAC Counter Sales Pro — Customer-Focused

bakerdistributing; Ardmore (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to run our sales counter at one of our HVAC wholesale locations. You will provide strong customer service in a sales-driven environment, assist walk-in customers, and process sales orders with up-sell opportunities.

Responsibilities include showroom merchandising, stock replenishment, inventory support, and coordinating shipping of parts while maintaining a clean, safe workspace following PPE and safety protocols.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• A valid driver’s license is required only if driving is an essential function of the role.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keeps merchandise in order.
• Apply suggestive selling techniques and upsells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow all guidelines for the safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service orientation

Written and verbal communication

Analytical skills

Problem solving

Teamwork

Process improvement

English communication

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to run our sales counter at one of our HVAC wholesale locations. You will provide strong customer service in a sales-driven environment, assist walk-in customers, and process sales orders with up-sell opportunities.

Responsibilities include showroom merchandising, stock replenishment, inventory support, and coordinating shipping of parts while maintaining a clean, safe workspace following PPE and safety protocols.