HVAC Counter Sales Specialist

Baker Distributing Company; Tampa (FL); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Baker Distributing Company LLC seeks a Counter Sales Associate to manage the sales counter at a wholesale HVAC distributorship. You will provide strong customer service, process sales orders, assist with sourcing parts, and upsell related items to contractors and dealers.

The role requires HVAC experience, excellent communication, and the ability to work in a fast-paced environment. On-site showroom work, inventory control, and safety compliance are essential components of this position.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• A valid driver’s license is required only if driving is an essential function of the role.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors and contractors.
• Restock and merchandise showroom to keep products organized.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process and upsell related items.
• Service walk-in and phone customers and assist with sourcing, shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, or other sources.
• Arrange stock on shelves and keep merchandise in order.
• Apply suggestive selling techniques and upsell to customers.
• Follow safety protocols and report hazards to management.
• Participate in safety training and drills.
• Maintain a clean and safe workspace and handle products safely.
• Conduct outbound customer sales or service calls and resolve complaints.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service mindset

Written & verbal communication

Analytical aptitude

Problem solving

Independent & team work

Continuous process improvements

English communication for safety

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baker Distributing Company LLC seeks a Counter Sales Associate to manage the sales counter at a wholesale HVAC distributorship. You will provide strong customer service, process sales orders, assist with sourcing parts, and upsell related items to contractors and dealers.

The role requires HVAC experience, excellent communication, and the ability to work in a fast-paced environment. On-site showroom work, inventory control, and safety compliance are essential components of this position.