HVAC Counter Sales Pro: Showroom & Upsell Expert

Baker Distributing; Paris (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Baker Distributing Company seeks a proactive Counter Sales Associate to join our HVAC wholesale team in a customer-focused, sales-driven environment. You will handle walk-in customers, process sales orders, and assist with parts sourcing and warranty issues.

The role emphasizes strong communication, product knowledge, and ability to upsell while maintaining showroom organization and safety standards. This full-time position requires excellent English communication and a customer-first mindset.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment.
• Demonstrated interest in continuous learning, mentoring, and leadership.
• Mechanical or technical experience preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office or similar productivity tools.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.
• Utilize PPE as required.
• Report any safety hazards or incidents immediately to management.
• Participate in regular safety training sessions and drills.
• Ensure a clean and organized workspace to prevent accidents and injuries.
• Follow guidelines for safe handling and storage of products.
• Maintain a professional and safe demeanor during all customer interactions.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Perform other duties as assigned.

Skills

Customer Service

Sales Skills

Communication

Teamwork

Organization

HVAC knowledge

Problem Solving

Independence

English Proficiency

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Baker Distributing Company seeks a proactive Counter Sales Associate to join our HVAC wholesale team in a customer-focused, sales-driven environment. You will handle walk-in customers, process sales orders, and assist with parts sourcing and warranty issues.

The role emphasizes strong communication, product knowledge, and ability to upsell while maintaining showroom organization and safety standards. This full-time position requires excellent English communication and a customer-first mindset.