HVAC Counter Sales Pro: Customer-First & Upsell Expert

Baker Distributing Company; Alexandria (LA); On-site; USD 32,000 - 54,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to staff the sales counter at one of its HVAC wholesale locations. You will deliver high levels of customer service, process sales orders, and help customers source parts and equipment.

The role emphasizes upselling, problem-solving, and effective communication with dealers and contractors in a fast-paced environment. Strong English skills and HVAC knowledge are important.

Qualifications

• High school diploma or GED is required or equivalent experience.
• Bachelor’s degree preferred; equivalent professional experience may substitute.
• Demonstrated HVAC equipment experience in wholesale distribution is preferred.
• Background in sales, operations, purchasing, or inventory management is preferred.
• Strong interpersonal, problem-solving, and relationship-building skills are essential.
• Ability to manage multiple tasks in a fast-paced environment; accommodations provided as needed.
• Proficiency with Microsoft Office or similar tools; ability to use reference sources to locate products.

Responsibilities

• Represent Baker Distributing Company as a leader in sales at the counter.
• Interact with internal and external salespeople, vendors, and contractors.
• Maintain showroom merchandising and restock products.
• Resolve customer relations issues with dealers and end users.
• Complete sales orders and upsell related items.
• Assist walk-in and phone customers with sourcing and shipping parts.

Skills

Customer service

Communication

Problem solving

Teamwork

English proficiency

Multitasking

Sales mindset

HVAC industry knowledge

Education

High school diploma or GED

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to staff the sales counter at one of its HVAC wholesale locations. You will deliver high levels of customer service, process sales orders, and help customers source parts and equipment.

The role emphasizes upselling, problem-solving, and effective communication with dealers and contractors in a fast-paced environment. Strong English skills and HVAC knowledge are important.