HVAC Counter Sales Pro: Service, Upsell & Growth

Baker Distributing Company; Paris (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to manage the sales counter at our HVAC wholesale distributorship. You will deliver outstanding customer service, drive sales, and support showroom merchandising across multiple brands of equipment and parts.

Join a team focused on high-quality service, product knowledge, and efficient order processing. This role emphasizes customer relations, upselling, and accurate handling of parts and warranties in a fast-paced environment.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
• Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
• Excellent written and verbal communication skills.
• Proficiencyin Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
• Excellent customer service mindset with the ability to developlong termrelationships.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Problem-solving

Time management

Team collaboration

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Baker Distributing Company is seeking a Counter Sales Associate to manage the sales counter at our HVAC wholesale distributorship. You will deliver outstanding customer service, drive sales, and support showroom merchandising across multiple brands of equipment and parts.

Join a team focused on high-quality service, product knowledge, and efficient order processing. This role emphasizes customer relations, upselling, and accurate handling of parts and warranties in a fast-paced environment.