HVAC Counter Sales Pro - Customer Solutions & Service

Baker Distributing; Ivanhoe (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Baker Distributing Company is seeking a Counter Sales Associate to join our HVAC wholesale team. You will assist walk-in customers, source parts, and process sales orders while providing exceptional service and driving upsell opportunities.

The ideal candidate has a high school diploma or GED, 1+ year counter sales experience in HVAC, and strong communication skills to coordinate with internal and external teams in a fast-paced environment.

Qualifications

• High School Diploma or GED Required.
• Excellent communication skills and background in HVAC parts and customer service/sales.
• Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
• Strong interpersonal skills including sales, problem solving, and customer service focus required.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Showroom merchandising and restocking product.
• Assist in resolving customer relations problems with dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.

Skills

Customer Service

Sales

HVAC knowledge

MS Office

Education

High School Diploma or GED

Job description

Baker Distributing Company is seeking a Counter Sales Associate to join our HVAC wholesale team. You will assist walk-in customers, source parts, and process sales orders while providing exceptional service and driving upsell opportunities.

The ideal candidate has a high school diploma or GED, 1+ year counter sales experience in HVAC, and strong communication skills to coordinate with internal and external teams in a fast-paced environment.