HVAC Counter Sales Pro: Upsell & Service Leader

Baker Distributing; Alexandria (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Baker Distributing is seeking a Counter Sales Associate to join our wholesale HVAC team. You will handle the sales counter, assist customers, and process orders with upsell opportunities.

Ideal candidates bring HVAC knowledge, strong communication, and a proactive service mindset. You will support showroom merchandising and collaborate with dealers, contractors, and internal staff to ensure customer satisfaction.

Qualifications

• High School Diploma or GED required; equivalent experience may be considered.
• Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
• Demonstrated experience with HVAC equipment in a wholesale distribution setting.
• Background in sales, operations, purchasing, or inventory management preferred.
• Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.

Responsibilities

• Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
• Interact with internal and outside salespeople, vendors, and contractors.
• Responsible for showroom merchandising and re-stocking product.
• Assist in resolving customer relations problems with both dealers and end users.
• Complete sales order process for customers with efforts to up-sell associated items.
• Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
• Provide customer product and service needs by researching products via computer system, catalog, telephone or other references.
• Arrange stock on shelves or racks in sales area and keep merchandise in order.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Adhere to all company safety protocols and procedures.

Skills

Customer service

Sales

Communication

Organizational skills

Problem solving

HVAC knowledge

Teamwork

Microsoft Office

Education

HS Diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Baker Distributing is seeking a Counter Sales Associate to join our wholesale HVAC team. You will handle the sales counter, assist customers, and process orders with upsell opportunities.

Ideal candidates bring HVAC knowledge, strong communication, and a proactive service mindset. You will support showroom merchandising and collaborate with dealers, contractors, and internal staff to ensure customer satisfaction.