HVAC Counter Sales Pro — Bonus Eligible & Solutions

Ferguson Enterprises, Inc.; Baton Rouge (LA); On-site; USD 27,000 - 38,000; Full time

Job summary

Ferguson Enterprises, LLC. in Baton Rouge, LA, is hiring a Counter Sales Associate to serve contractors with plumbing and HVAC needs.

You will engage customers at the counter, on the phone, and via email to understand their requirements and advise on suitable products and programs. You will act as a product expert, identify upsell opportunities, and ensure accurate, timely information while maintaining a clean, organized counter and delivering exceptional service.

Qualifications

• 0-3 years of experience in customer service or sales preferred.
• 1+ years of HVAC product knowledge required.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional counter environment reflecting our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper PPE usage.

Skills

Customer service

Sales

Communication

HVAC knowledge

Upselling

Job description

Ferguson Enterprises, LLC. in Baton Rouge, LA, is hiring a Counter Sales Associate to serve contractors with plumbing and HVAC needs.

You will engage customers at the counter, on the phone, and via email to understand their requirements and advise on suitable products and programs. You will act as a product expert, identify upsell opportunities, and ensure accurate, timely information while maintaining a clean, organized counter and delivering exceptional service.