HVAC Counter Sales Pro: Solution Advisor & Growth

Ferguson Enterprises, Inc.; California, Northern (MO, KY); Hybrid; USD 45,000 - 63,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Dental / Vision

Job summary

Ferguson Enterprises, LLC, a Fortune 500 supplier, seeks a knowledgeable Counter Sales Associate in Paso Robles, CA. You will be the trusted advisor to plumbing and HVAC contractor customers, applying product expertise to guide purchasing decisions and support sales strategy.

Responsibilities include proactive customer engagement, upselling, using catalogs and computer systems to locate parts, handling orders, coordinating with outside sales, and ensuring accurate transactions while maintaining

Qualifications

• 0–3 years of experience in customer service or sales; HVAC/related industry preferred.
• Sales-minded with ability to meet goals and influence purchasing decisions.
• Strong communication, digital literacy, and ability to learn new systems.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and propose solutions.
• Serve as a product expert by applying HVAC knowledge to guide customer decisions.
• Drive sales growth by upselling and promoting strategic products and programs.
• Utilize catalogs, computer systems, and manufacturer databases to locate parts and provide accurate information.
• Process transactions efficiently while ensuring a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and service delivery.
• Manage special orders and track order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment reflecting quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Skills

Customer service

Sales

HVAC knowledge

Communication

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson Enterprises, LLC, a Fortune 500 supplier, seeks a knowledgeable Counter Sales Associate in Paso Robles, CA. You will be the trusted advisor to plumbing and HVAC contractor customers, applying product expertise to guide purchasing decisions and support sales strategy.

Responsibilities include proactive customer engagement, upselling, using catalogs and computer systems to locate parts, handling orders, coordinating with outside sales, and ensuring accurate transactions while maintaining