HVAC & Plumbing Counter Sales Pro | Customer Solutions

Ferguson; Brookshire (TX); On-site; USD 2,838,000 - 3,970,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

401(k) with company match

Mental health coverage

Job summary

Ferguson in Brookshire, TX is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. You’ll act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help with informed purchasing decisions while supporting our sales strategy.

The ideal candidate has 0–3 years in customer service or sales, a willingness to learn, and strong communication. You will work Monday–Friday, 40 hours, 7am–5pm, at a fast-paced counter environment.

Qualifications

• 0–3 years of experience in customer service or sales.
• HVAC and/or plumbing product knowledge preferred.
• Bilingual is a plus.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales mindset

Communication

Digital literacy

Multitasking

Job description

Ferguson in Brookshire, TX is seeking a knowledgeable, results-driven Counter Sales Associate to join our team. You’ll act as a trusted advisor to plumbing and HVAC contractor customers, applying product expertise to help with informed purchasing decisions while supporting our sales strategy.

The ideal candidate has 0–3 years in customer service or sales, a willingness to learn, and strong communication. You will work Monday–Friday, 40 hours, 7am–5pm, at a fast-paced counter environment.