Plumbing & HVAC Counter Sales Advisor

Ferguson; Mankato (MN); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

Ferguson is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers. You will use product expertise to influence purchasing decisions and deliver exceptional service at the counter, by phone, and via email.

The role emphasizes relationship building, sales growth, and accurate information flow, with a schedule of M–F 7am–4:30pm and potential overtime. Health and retirement benefits are provided.

Qualifications

• 0–3 years of experience in customer service or sales, plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Team collaboration

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers. You will use product expertise to influence purchasing decisions and deliver exceptional service at the counter, by phone, and via email.

The role emphasizes relationship building, sales growth, and accurate information flow, with a schedule of M–F 7am–4:30pm and potential overtime. Health and retirement benefits are provided.